Subscription Import and Connection Guide

Create an Account and Open the User Panel

Open the page below and follow the prompts to choose a username and password. No email address is required. You’ll use the username to sign in, so choose something easy to remember that doesn’t reveal sensitive personal information. Use a unique password and save it in a trusted password manager. Before submitting, check your keyboard layout and capitalization to avoid login problems later.

Once your account is created, open the user panel. Manage your plan, view orders, get your subscription, and submit support tickets there. You don't need to look for extra downloads on the marketing pages. If the panel doesn't open automatically, select “Log in” in the top navigation and use the details you just created. If you already have an account, simply sign in—there’s no need to create another one to use a different device.

You should now be able to open your user panel and access the overview and plans sections. If your new account doesn't have an active plan yet, it's normal for the overview to show no available subscription. Choose a billing option next. If you see an error after submitting, read the message carefully: an unavailable username and an incorrect password require different fixes. Don't repeatedly submit the same information.

Choose a Plan and Check the Billing Terms

In the panel's plans section, first consider whether you use the service regularly or only occasionally to access international websites. Monthly subscriptions are suited to regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly on your plan's activation date, not at the start of each calendar month. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Compare both the data allowance and billing period, not just the price.

If your usage varies, consider a data plan instead: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data is used as needed and never expires. Monthly subscriptions and data plans work differently: “never expires” applies to data plans, not unused data on a monthly subscription. Not sure which to choose? Read the full plan pricing first, then return to the panel to select a plan.

When you've chosen a plan, follow the panel prompts to confirm your order. Check the amount, data allowance, and billing terms, then pay with Alipay / WeChat Pay / USDT. Once the payment page confirms completion, return to the user panel to check the order and plan status. If the status hasn't updated, refresh the page or reopen the orders section before taking further action—don't pay again right away. Keep your order details in case you need help later.

All plans support unlimited devices and include a 30-day money-back guarantee. Unlimited devices doesn't mean unlimited data, so keep an eye on your plan's remaining allowance when using multiple devices. Once setup is complete, the overview should show your active plan. Check that its status is correct before moving on to get your subscription.

Open the Overview and Get Your Subscription

Return to the panel overview and check your plan status and remaining data before looking for the subscription options. A subscription link lets a client retrieve route settings; it isn't a regular website URL or an app installer. Pasting it into a browser may not show a readable page. Instead, give it to a client that supports the subscription format.

If the panel offers a quick import option for your client, use it when possible. Your device may ask whether to open the client; check that it's the right app before proceeding. If the client isn't installed yet, install it in the next section, then return to the overview to import your subscription. If your device can't open the app, that doesn't mean your plan or subscription has expired.

To import manually, select the copy option in the panel and copy the entire link. Then paste it into the client's “Subscription” or “Configuration” section—not into a field for a single server address. Save and refresh the subscription. You should then see selectable routes and configuration names, not just an empty configuration.

Treat your subscription link like an account credential. Don't post it on public forums, in shared documents, or in screenshots. If you need help, share the error message and redact the link. If your client says the format isn't supported, check that the import type provided in the panel matches your client. For more on routes, protocols, and formats, see our guide to choosing a cross-border network service. For now, continue with the import steps here.

Install and Set Up the Client for Your Platform

Open the panel's client section, select your device's platform, and follow the instructions to download the client provided by 5OVPN. Clients for Windows, macOS, Android, and Linux are available after you sign in; you don't need a paid plan to download them. However, downloading a client doesn't give you access to routes—you still need a valid subscription to connect. The iOS download option requires a paid, unexpired plan, so check your status in the overview first. This page doesn't link directly to installers; use the panel to find the right download and instructions.

Windows: Import into the Configuration Section

Use the Windows desktop client provided in the panel. After installing and opening it, return to the overview and try the matching quick import option. If the app doesn't open automatically, find “Configuration” or “Subscription” management in the client, add a remote subscription, and paste the link you copied. Save and refresh the configuration, make sure the route list has loaded, then select the imported configuration for use.

The first time you connect, the client may ask to enable the system proxy or grant network permissions. Follow the panel instructions. Avoid running another tool that also manages the system proxy, as it can leave the connection toggle on while traffic uses a different configuration. Keep this client open, quit other similar connection tools, and then follow the verification steps below.

macOS: Check the Configuration and System Permissions

Use the macOS desktop client provided in the panel and choose the installer suited to your system from the download section. After launching the app, add the link in its configuration or subscription section. If you use quick import, allow the browser to open the client, then return to the app to confirm the configuration was saved and refresh the routes manually.

macOS may request permission when you enable network features. Make sure the prompt comes from the app you just installed, then follow the instructions to grant access. If you dismiss the request, the client may appear to work even though its connection features aren't enabled. Once the route list appears, select your configuration and connect. There's no need to change advanced rules when getting started.

Android: Save the Subscription and Allow the Connection

Get and install the Android client from the panel. In the app, look for subscription management, configuration management, or an option to add a configuration. Choose import from link, paste your subscription, save, and refresh it. If the panel offers a direct import option, you can use that instead. Return to the app and check that the routes have loaded; a successful redirect alone doesn't confirm the import is complete.

When you connect, Android will ask for permission to set up a VPN connection. Check that the app and action are correct before allowing it. System battery or background restrictions may interrupt the connection when you switch apps. Check the client status and adjust the background-running settings provided by your device if needed. You don't need to disable all system protections to troubleshoot.

iOS: Check the Download Option in the Panel First

First check that your plan is active and unexpired, then use the panel to open the App Store download page for the iOS client. Whether the app appears in the store also depends on your App Store account region. If you see a region-related message, follow the panel instructions. Avoid installing configuration profiles from unknown sources. The client name and download method may change, so use the details shown in the panel.

After installation, return to the overview and use the matching import option, or add the link in the client's subscription or configuration section and refresh it. The first time you connect, iOS may ask permission to add a VPN configuration. Follow the prompt, then return to the client and connect. Importing the subscription, granting system permission, and connecting are separate steps. After you see the configuration name, you still need to complete the remaining steps.

For Linux, select the appropriate client in the panel and follow the installation and import instructions shown for your platform. The success criteria are the same on every platform: your client has the current configuration, the routes are visible, and you can turn on the connection.

Connect to a Route and Verify Access

In the client, select the configuration you just imported, open the route selector, and choose a location suited to the service you want to use. Then connect. For your first session, keep the default split-tunneling settings to avoid changing the route, proxy mode, and rules all at once. Distance is only one factor in performance; your local network and the service you're accessing also matter. A location that works well once won't necessarily be the fastest every time.

Once the client shows that the connection is active, reopen the website or app and try loading a page, sending a request, or playing content. A system status icon only confirms that the network feature is enabled; it doesn't guarantee that a specific service will work. Likewise, opening a website doesn't confirm that your account region, payment eligibility, or other platform requirements are met. Check those requirements with the service itself.

If you can't access the service, return to the client and check that the right configuration is selected, the connection is on, and system permissions have been granted. Next, refresh the subscription and check whether the routes load. If the issue persists, try a different route. Change one thing at a time and reopen the target app after each change; this usually makes it easier to find the problem than changing every setting at once.

If most websites work but one app doesn't, check whether split-tunneling rules affect that app and review any account or region messages it displays. To compare IEPL dedicated lines, relay routes, and direct connections—or learn how to choose routes for streaming and AI tools—read how to choose an international route, or browse the route list by location and type.

If you still can't resolve the issue, submit a support ticket from the user panel. Include your device platform, the error shown in the client, the routes you've tried, and the step where the problem occurs. Redact your subscription link and sensitive account details before sharing screenshots. Once connected, everyday use mainly involves opening the client, selecting a configuration and route, and keeping an eye on your plan's remaining data. To use another device, repeat the client download and import steps; there's no need to create another account.