Cross-Border Access & Service Principles

Clear information on routes, billing, and privacy for international websites, AI tools, and streaming.

Our Service and Who It’s For

This service provides cross-border network acceleration for people who need access to international websites, AI tools, and streaming. Use unlimited devices and switch easily between work and everyday use. Network connectivity and access to platform accounts are separate matters. The target service’s regional policies, account requirements, and content licensing rules are determined by that platform.

Choose a Route for Your Needs; Troubleshoot by Symptoms

When choosing a route, start with the region of the service you want to access, then compare IEPL dedicated lines, relayed routes, and direct connections based on your local network. The number of regions is not a guarantee of performance. After peak hours or a network change, check access again.

If you have connection issues, first check your plan status, remaining data, and client configuration. Note the affected service, route, and error, then submit a support ticket through the dashboard. Hide passwords and subscription credentials when describing the issue to make troubleshooting easier and limit exposure of your information.

Open a Support Ticket

No Logs and Minimal Data Collection

Our privacy commitment is a no-logs policy: we do not record browsing activity. Account and order information is handled only as needed to provide the service; troubleshooting is not a reason to collect unrelated data. No email address is required—just a username and password.

Military-grade encryption helps protect your connection, but it does not replace good security practices for your devices, passwords, and destination websites. For details on how we handle information, read our Privacy Policy.

Read the Privacy Policy